Refund
Policy

General Information

• All refunds on membership will be based on a pro-rata’d amount minus the administration fee on annual memberships only.
• There are no refunds on days passes or other non-membership linked services.
• Refunds on personal training and classes will only be processed under medical circumstances with the supporting documentation from a doctor.
• Your rights https://consumerrights.ae/en/Pages/consumer-rights.aspx
• Your responsibilities https://consumerrights.ae/en/Pages/consumer-awareness-section.aspx

1. CANCELLATION / TERMINATION
   • A cancellation request should be provided to OCR Park as follows:
     • During Cooling Off Period:
       • Your membership is subject to seven (7) business days cooling off period.
       • The cooling off period applies to new memberships only and does not apply to membership transfers or renewals.
       • The cooling off period starts from the date the agreement is entered into (the date the agreement is signed) and ends at close of seven (7) business days later.
       • Your membership can be cancelled during the cooling off period by contacting your Home Park via the park contact details as listed on the website.
       • All monies paid will be refunded with the exception of an administration fee of AED 100 which shall be payable by you if your OCR Park QR Access or any other merchandise you received on joining are not returned within 7 days of termination of this agreement.
     • Permanent Sickness or Physical Incapacity:
       • OCR Park requires a medical certificate stating that you cannot utilise any fitness services or facilities because of your permanent illness or physical incapacity.
     • Cancellation for any other reason (within Minimum Term):
       • You may terminate your membership agreement before the expiry of the Minimum Term (or payment amount) if all instalments and fees due up to the date of termination are paid and the relevant cancellation fee is paid in full at time of cancellation request.
       • The cancellation fee, if more than 6 months remaining on the Minimum Term of the Agreement, is AED 500 and, if there is less than 6 months remaining on the Minimum Term of the Agreement, is AED 200 or the amount of the future membership fees payable – whichever is the lesser.
       • OCR Park requires you to get in contact via the Park contact details as listed on the website advising of your cancellation request.
     • Cancellations after completion of Minimum Term:
       • Requires you to contact OCR Park via the contact details as listed on the website advising of your cancellation request.
       • There will be a period of notice of 30 days, unless otherwise specified, from the date of cancellation request to the date of termination, during which any payments that fall due must be paid in full.
       • The notice period will exclude suspension or payment break time applied to your membership.
       • Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by OCR Park.
       • You shall not consider that your membership agreement has been terminated until such time as this is confirmed in writing to you by OCR Park (not more than 14 days after the termination date).
       • Refunds will be only completed through the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of your credit card
     • Ongoing Membership Agreements:
       • If your contract is designated as an Ongoing Membership on the front page you acknowledge that unless you provide notice of termination of your membership prior to the end of the minimum period, your membership fees will continue to be deducted until you give OCR Park 28 days’ notice of your intent to end your membership.
       • If your contract is designated as a Fixed Term Membership you acknowledge that it will terminate at the end of the term displayed on the front page of this contract unless you renew prior to that date.
     • Termination by OCR Park
       • OCR Park reserves the right to terminate this membership agreement in any of the following circumstances:
         • You fail to abide by any of the criteria listed in the Conditions of Entry (posted in your Park) or the obligations listed in this agreement; or
         • If OCR Park reasonably believes that you have engaged in inappropriate conduct; or
         • The temporary or permanent closure of the park where a suitable replacement Park is not available for the membership to transfer; or
         • To protect the health and safety of you or other members.

2. REFUND POLICY
   • All issued passes and memberships are non refundable. However, if the your pass is requested to be cancelled 24 hours before the reservation, the Staff at the Park can reschedule your reservation.